Last updated: September 3, 2026
Dripture products are made to order. Please review product details, color choices and size information carefully before purchasing.
Damaged, defective, misprinted or incorrect items
If your item arrives damaged, defective, misprinted or different from what you ordered, contact Dripture within 30 days of delivery. Include your order number, a description of the issue and clear photos showing the item and the problem. If more than one item has the same issue, include a photo showing all affected items together.
After review, an eligible claim may be resolved with a replacement or refund. You do not need to mail an affected item anywhere unless Dripture gives you specific return instructions.
Lost packages
Report a package believed lost in transit within 30 days of the estimated delivery date. We will review the tracking information and available carrier records before deciding the appropriate resolution.
Change of mind, size or color
Because each item is made for your order, we generally cannot accept returns or exchanges for a change of mind or for an incorrectly selected size or color. This does not limit any non-waivable rights that apply under consumer law.
Incorrect or incomplete addresses
Orders returned or undeliverable because of an incorrect, incomplete or unclaimed address may require a new shipping charge. Contact us promptly if you notice an address error.
Before sending anything back
Do not send a return to the address printed on a package without first contacting Dripture. Unapproved returns may not reach a location that can process them.
Start a claim
Use our Contact & Order Help page. Include your order number and the email address used at checkout. Approved refunds are returned through the original payment method when available; processing time can vary by payment provider.